Apple Launches Twitter Support Account
Apple launched its very own Twitter support account today. Customers can now receive help with your iDevice issues under the handle @AppleSupport or ask any questions that are related to Apple products, including the iPhone, iPad, iPod touch, iPad Pro, Apple TV, the Apple Watch and of course the Mac. Apple geniuses will directly respond to your inquiries without you having to visit the nearest Apple Store. This should save a lot of time on the user’s side and free up the personnel in the actual stores. We suggest following the @AppleSupport account on Twitter, so that you’ll always have quick access to it. Apple is also tweeting tips and tricks, which we applaud.
@AppleSupport is more than a shoulder to cry on
The account gained quite a few followers during its first day in the Twitterverse, upon publication of this article Apple had already accumulated over 70.000 people. This proves a significant demand when it comes to tips, tricks and advice with regards to the iPhone and other Apple products. Aside from dealing with common issues and solutions, the geniuses are tweeting nifty new tricks found in the Notes app (which we’ve already covered):
— Apple Support (@AppleSupport) March 3, 2016
For now, the new account is solely represented in the English language. But we’re pretty positive about the project expanding to other languages and regions in the near future. This effort appears to tie in with Apple’s focus on transparency and accountability, following a longer FBI escapade in which Cupertino defended the consumer’s right to privacy.
If you’re not into Twitter yet or dislike the service, don’t worry. You can always reach Apple Support through the usual channels or simply visit a store and hit up an Apple Genius at the Genius Bar. Apple’s technical support and customer service are rarely a disappointment, quite the opposite actually. Cupertino prides itself in providing fast, respectful and accommodating service to its clients.