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Email not Updating: How to Troubleshoot Mail App

Email not Updating: How to Troubleshoot Mail AppIs your email not updating properly on your iPhone? Sometimes, the Mail app on your iPhone will start acting up and simply not refresh or fetch new mail. Usually, the issue is found in the Mail client not fully downloading an email from the server and thus it cannot be displayed properly. There are multiple ways of troubleshooting this “email not updating” problem, here’s a guide on how to solve the issue.

Check your internet connection

Troubleshooting tech veterans know that many issues are connection-related. Check your internet connection by going to a random website in Safari and tapping a link to see if it loads. If that works, you can rule out a connection problem between your iPhone and the internet, but your mail service might be having issues. To rule the latter point out, we will check for further issues on your iPhone.

Reset your mobile data connection

Swipe up to reveal the Control Center, then tap the Airplane Mode icon to switch off all of the connectivity features built into your iPhone. This includes WiFi, Bluetooth and Mobile Data. Then switch Airplane Mode back off. This re-enables your internet connection and helps to reset any potential issues.

enable airplane mode

WiFi: Check your network

If you tend to use several networks or guest WiFi networks, it makes sense to take a quick look at the Settings app and your connections within it. You might be connected to a restricted network or one that simply doesn’t have the required ports open for email. While thinking that you are actually in your preferred or home network.

Open up the Settings app and go to Wi-Fi, then check whether you are connected to the right network by examining the ticked-off entry in the list.

check your wifi network

Restarting Mail app

Next on our list, if the above failed, would be to restart the Mail app on your iPhone. Double-tap the Home Button to bring up the Multitasking View, then swipe up on the Mail app to close it.

quit mail app

Then launch it once more via your Home Screen, Siri or Spotlight. This sometimes helps to get the Mail app back up and running if it somehow froze or quit working properly.

Reboot your iPhone and install firmware updates

If the former points all did not work for you, it is time to fully reboot or hard reset your iPhone. This can be done by pressing and holding both the Home Button and the Sleep / Wake Button until you see the Apple logo.

Check for Software Updates by going to Settings > General. If there are any available for your device, make sure to bring your iPhone up to speed. Firmware updates for iOS include important fixes and could be the key to getting your Mail app back in shape.

Last resort: Reset your mail account in Mail app

This step is considered a last resort due to the time involved in resetting everything and setting your mail account back up. Go to Settings > Mail, Contacts, Calendars and select the corresponding account(s) from the list at the top. Then scroll down and tap Sign Out. This will delete the account from your device.

sign out of mail

Afterwards, simply re-add your account by tapping Add Account and then enter your login and password.

These steps should help you in getting back access to your email if the app stops updating or fetching your mail.